Privacy policy and collection notice

Last updated 13 October 2026

Oscar Spary ("we") runs an AI phone line that answers calls for trade businesses and property management agencies ("our clients"). This page explains what we collect on those calls, on our demo line and on this website, and what happens to it.

What we collect

• Your name, the number you call from and any callback number you give.
• The job or property address and suburb, and access notes.
• What the problem is, and anything the assistant reads out (for example emergency numbers).
• A recording and a written transcript of the call.
• Texts you send to the line, and whether you replied STOP.

This website doesn't use cookies, analytics or tracking. Its fonts load from Google Fonts, so your browser connects to Google when you open it.

Why we collect it

To pass your job or maintenance request to the business you called, to alert their on-call person when it's urgent, to text you a receipt, and to give the business summaries and reports. We don't sell your information.

Our demo line

If you ring our demo line (0485 027 156), the details you give go to Oscar Spary, so that Oscar can show you how the service works and contact you about it if you run a business. If you agree to get demo texts, we text you examples and one follow-up message; reply STOP and we won't text you again. Demo call details are deleted after 7 days.

Who we share it with

• The business you called (the trade business or agency), which handles your request under its own privacy policy.
• Service providers that process it for us: Retell (voice AI, call recordings and transcripts, using AI models from OpenAI and Anthropic and voices from Cartesia and ElevenLabs), Twilio (phone calls and text messages), Google (checking the address you give), Resend (email) and Cloudflare (hosting and database). Some of them store or process data outside Australia, including in the United States.

How long we keep it

By default we keep call details in our system for 30 days, after which names, numbers, addresses and descriptions are deleted and only counts (such as the number of urgent calls) are kept for reports. Retell keeps call recordings and transcripts for 7 days. A business may agree a shorter period with us. Copies sent to the business by email or text are kept by that business.

Your choices

• You can ask the AI assistant to pass on a message only, or hang up at any time.
• Reply STOP to any text from the line and we won't text that number again (reply START to undo).

Access, correction and complaints

To ask for a copy of your information, to correct it, or to complain about how we handled it, contact us at oscarspary@gmail.com or on 0451 792 427. We will respond within 30 days. If you are not happy with our response you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.